You Will Have Problems
Problems are inevitable – in any business. So, while problems are common – problem solvers are not. Why? For two reasons; First, organizations don’t teach problem solving techniques to their people and secondly, most organizations don’t have a problem solving process in place to deal with issues and obstacles that will inevitably raise their ugly heads.
You Must Teach People to Problem Solve
“I value resourcefulness highly in my employees. Resourceful people can figure things out on their own. They find a way to make things work. They find solutions to problems using imaginative methods. They are able to use resources at their disposal to help them solve problems or overcome obstacles.” (Harvey Mackay)
If we agree that the “right ” people – in the “right seats” are our most valuable assets in our respective organizations – then it only makes sense to make sure those people have the tools they need to help them contribute to the organizations success.
How to problem solve – and make good decisions – is one of those essential tools.
You Must Have a Problem Solving Process
W. Edwards Deming, one of the great management thinkers of the last century said: “If you can’t describe what you’re doing as a process, you don’t know what you’re doing.”
There are several ways to attack a problem. Too many organizations simply make it up as they go when it comes to problem solving. Probably not a good plan. What makes more sense is to make your key employees aware of various problem solving processes and techniques that will equip them to become effective problem solvers. This session does exactly that.
- Understand the Two Fundamental Types of Problems
- Learn Basic Problem Solving Guidelines
- 6 Steps to Problem Solving & How to Apply Them
- How to Identify “Root Cause”
- Learn the 5 “Whys” of Problem Solving
- Understand How to Make Effective Decisions
- And More